Unit 3 > Section 2 > Listen and Read
| New Words and Expressions | A Telephone Message |
Section II

Being All Ears
Listen and Read

Now listen to something more challenging — a passage with some blanks for you to fill in. The words in the brackets will give you some hints. A glance beforehand at the word list provided below will be of some help to you.

A Telephone Message
　　　 Have you ever taken (what?) ? Did you have the chance to pass a message to a person after you had received a call for him? Have you ever written (what?) ?
　　　 Communicating by (what?) is a skill you need both (where?) and on the job. Whether the message you take is (what kind?) or job related, there are certain (what?) you must know. First, you must know what information (what?) should carry. How do you decide this? Ask yourself what you would like to know if you got a telephone message. What do you (do what?) when someone says "Anne called" The message "Anne called" has already told you (what?) . You might ask, "What did Anne want?" or (what else?) . Not everyone leaves a message, especially (who?) . Sometimes people just call. But the person who wasn't in to answer the call may still have (what?) . He or she not only wants to know who called but also (what?) . Sometimes (who?) may leave a telephone number. This person wants you to know how to ( do what?) him or her.