| A Telephone Message |
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Have you ever taken a telephone message? Did you have the chance to pass a message to a person after you had received a call for him? Have you written a memo?
Communicating by phone is a skill you need both at home and on the job. Whether the message you take is personal or job related, there are certain skills you must know. First, you must know what information a message should carry. How do you decide this? Ask yourself what you would like to know if you got a telephone message. What do you expect when someone says, "Anne called"? The message "Anne called" has already told you who called. You might ask, "What did Anne want?" or "What was the message?" Not everyone leaves a message, especially friends and family. Sometimes people just call. But the person who wasn't in to answer the call may still have questions. He or she not only wants to know who called, but also WHEN they called. Sometimes the person calling may leave a telephone number. This person wants you to know how to reach him or her.
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